Software for the Self-Service Economy
Method8 defines the best practices of self-service in a market-proven process. It is a collaborative process that achieves success through a combination of people, technology and partnerships. This information is a framework for organizations that seek to make self-service an integral component of their market success.
At WebRaiser, we define the self-service business process through an eight-step methodology:
Engage
Grab attention
The first step is to grab the consumer's attention using digital signage, attract loops, kiosk enclosures, banners, signs, and people. This is why WebRaiser integrated a digital signage solution with its platform. Large grocery chains have begun to make considerable investments in plasma and LCD screens to engage with customers. The missing step is to move the customer along to a target transaction. As a sign of progress, airlines initially found they needed to engage passengers waiting in line to encourage them to use self check-in, Today, this is rarely needed.
Inform
Address real needs
Consumers are informed through the delivery of content that is relevant, timely and original. This is done through content delivery systems and the organization of the user interface. Given that self-service is moving toward multi-function and multi-channel focus, WebRaiser's Developer along with WebRaiser's VendiSoft OS enables the delivery of informative solutions that address consumers' needs. This package enables the consolidation of multiple systems into an intuitive system where multiple applications can seamlessly co-exist.
Interact
Easy to use
Interface science must make the process of interaction an easy experience that relies exclusively on intuition and discovery. This is done through user interface (UI) design, integrating with the necessary peripherals to perform the transaction, correct placement of those peripherals, and feedback mechanisms to the consumer throughout the process. With Method8, WebRaiser applies best practices for public-use UI design and implementation. WebRaiser's UI designers have years of relevant experience in the retail solutions space. WebRaiser also offers tools to enable other designers to transform their visions into self-service applications.
Transact
Easy to buy
The pivotal step in the Method8 process is the point where the consumer initiates a purchase action. WebRaiser's platform delivers relevant products and services that match the unmet needs of the consumer. To do this well requires the ability to host applications securely and reliably. It requires a cohesive set of tools that simplify the development process for the product and service providers. WebRaiser enables simplified transactions through its VendiSoft S3E and ACM interfaces with many devices, applications, and processes. This is one of the many reasons WebRaiser is so active with its component providers, application providers, processing companies, and manufacturers.
Fulfill
Deliver it fast
Fulfillment is the process of quickly and accurately delivering the purchased goods and services to the consumer. It directs consumers to complete their self-service transaction with the ability to fill their orders either online or off-site. WebRaiser utilizes a suite of proprietary tools: VendiSoft S3E & ACM, an open Self-Service OS, and a rich application development environment.
Replenish
Always in stock
Replenishment assures that the goods and services are always in stock and delivered on time by managing inventory in real-time. Method8 defines the business workflow required to manage inventory effectively. WebRaiser's transaction module monitors every transaction with inventory thresholds, and provides one touch access to replenishing inventory.
Optimize
Continuous improvement
Self-service systems are out in the real world under a variety of environmental conditions. As a discrete step in the process, these systems must be, to a great degree, "self-healing" and serviceable with minimal downtime. The Method8 requirement extends to the need for remote management, reporting and continuous improvement. WebRaiser provides the capabilities to analyze the performance data from a self-service network and to make the required changes (technical, application, and content) from a centralized management system.
Enterprise
Unlimited scale
The final step in the Method8 process is to connect with the rest of the business enterprise. WebRaiser provides the tools to capture data and interface with other enterprise systems. WebRaiser also creates systems and networks that can scale beyond the needs of today for the self-service enterprise.
See how Method8 can improve your business.
Call WebRaiser today at (916) 361-6760 or reach us using our online contact form.